Refund policy
Last updated: October 17, 2026
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact NH Toys within 7 days of receiving it. Include your order number, a description of the issue and clear photographs or a short video where helpful. Stop using an item that appears unsafe.
Replacement first
After reviewing the issue and, where needed, inspecting the returned item, we will arrange a replacement for an eligible damaged, defective or incorrect product. If a suitable replacement is unavailable, we will refund the affected item. NH Toys will cover reasonable return and replacement delivery costs for verified damaged, defective or incorrect items. Contact us first so we can arrange or approve the return method.
Returning an item
Contact us before sending anything back. We will provide return instructions and confirm the return address. Include supplied accessories and the charger where applicable, and keep available original packaging and your order confirmation.
Refunds
We will notify you after reviewing the return and confirm whether a refund is approved. Approved refunds are returned to the original payment method where supported. If a payment cannot be reversed through that method, we will agree a suitable refund method with you. The time for a refund to appear depends on the bank, wallet or payment provider. We will share the available processing estimate when confirming the refund.
Other requests
Our 7-day replacement offer covers damaged, defective and incorrect items. For change-of-mind requests or other concerns, contact us before returning the product so we can review the request. Damage caused by misuse, unauthorized modification or use contrary to product instructions is not covered by this replacement offer. This policy does not limit rights available under applicable consumer law.
Cancellation
Contact us as soon as possible to cancel or change an order. We will confirm whether dispatch can still be stopped. If a paid order is cancelled before dispatch, we will refund the payment. If already shipped, contact us for return instructions.
Contact us
Contact NH Toys through the support channels on our website. Include your order number when asking about a purchase.